Refund policy
Returns & Refunds: 30-Day Money-Back Guarantee
Last updated: October 28, 2026
If you're not happy with your Lurelle order for any reason, you have 30 days from the delivery date to request a full refund of the product price. No forms, no hoops.
How to request a refund
- Email dealswithchris1@gmail.com within 30 days of delivery with your order number and a sentence about what went wrong (it helps us improve).
- We confirm by email within 1 business day. In most cases you can keep or dispose of the product; if we need an unopened pack back, we send a prepaid return label.
- Your refund goes to your original payment method within 5–10 business days of approval, depending on your bank.
Damaged, defective or wrong items
Email us a photo with your order number within 7 days of delivery and we'll ship a replacement at no cost, or refund you in full.
Cancellations
Orders can be cancelled for a full refund as long as they haven't shipped. Email us right away with your order number; once a tracking number has been issued, the 30-day guarantee applies instead.
Limits
The guarantee covers one refund per household per product. Original shipping charges, if any, are refunded only for damaged, defective or wrong items.
Contact: dealswithchris1@gmail.com or +1 678-668-6968 (Mon–Fri, 9am–6pm ET).